Industry News

Eventim.de voted second best online retailer in Germany

Eventim.de has been selected as the second best online retailer in Germany, showing a positive uptick in customer satisfaction with the ticketing industry.

A study conducted by Germany’s leading business paper, Handelsblatt, on the country’s retail market found Eventim second only to US-headquartered shopping giant Amazon.

The Munich-based ticketing firm ranked higher than many household German brands such as electronics stores Mediamarkt and Saturn, e-commerce companies Otto and Zalando, as well as Ikea.

In addition, no other online retailer received such a high percentage of positive votes than Eventim with 57.5 per cent. The closest any retailer received in its category was Staples with 50 per cent.

Earlier in the year, CTS Eventim, its parent company, reported double digit growth in revenue, earnings and ticket sales during the first quarter of 2017.

CTS Eventim generated revenue of €830m (£734m/$937m) in total last year. In the first three months of 2017 the ticketing segment posted a nine per cent increase in revenue to reach €92.6m, and “remains the key growth driver”. CTS Eventim said normalised EBITDA rose “strongly” by 11.5 per cent to €36.5m because of the “sustained trend towards online ticketing”.

CTS Eventim sold a total of 10.8 million tickets via the internet in the first three months of 2017, which equates to a 14.6 per cent increase compared to Q1 2016.

The live entertainment section exceeded company expectations with revenue climbing 46 per cent to reach €116.3m.