Industry News

Refresh app helps fans beat online queues

An iPhone app claims it can help fans to score the in-demand tickets they desire by automatically refreshing a web page until they get through to the purchase area.

The Refreshinator was created by software company Batlabs UK, a start-up that was created by Alex Lowdell. The founder was inspired by problems he experienced in securing tickets for the Glastonbury festival.

The Refreshinator continuously refreshes the ticket holding page, until the user is connected to the purchasing page. Once connected, it alerts the user with an alarm, meaning customers don’t have to wait by the phone.

Batlabs said that during the app's soft launch for the Glastonbury 2016 resale, users were connected in less than 30 seconds. Tickets for Glastonbury 2017 go on sale this weekend.

A spokesman said: “The Refreshinator improves your chances because it refreshes faster and can be used on multiple devices. When a slot becomes available you will have a higher chance of getting through.”

Posted in Industry News