The organisation of the ticket office at League One club Coventry City has been criticised after hundreds of fans waited for several hours to purchase Checktrade Trophy final tickets at Wembley, the Coventry Telegraph reports.

Tickets for the final on April 2 went on sale to season ticket-holders yesterday (Monday) morning . Season ticket-holders were given first priority with each person eligible to buy up to six match tickets.

The club has been given an initial allocation of 39,441 tickets for the final, just under half (43.8 per cent) of the overall allocation at Wembley.

While stood in line, one fan complained to local news media that the queue at the Butts Park Arena left a disabled season ticket holder waiting for hours until a designated sales desk was opened.

Nik Holmes, the boy’s father, said they needed to physically wait in line because disabled and carer tickets were not available online. The pair have been season ticket-holders for three years.

“When I was in the queue, I rang Ticketmaster on the number on my season ticket,” he said. “After being on hold for 30 minutes, I was told they didn’t do free carer tickets on that line. I rang the club numbers that Ticketmaster gave me and was told they weren’t doing disabled tickets on the phone either, but they told me they were opening a dedicated terminal for disabled ticket holders.”

Holmes said that despite a third ticket window being opened at around 3.30pm for disabled fans and carers, he did not hear an announcement about it.

Coventry will face either Oxford United or Luton Town in the final.