Take That star Howard Donald has helped unhappy fans force organisers to perform a U-turn in an argument over early entry to the band’s concerts in Norwich this summer.

Some existing ticket holders were left furious when new VIP Wonderland Tour packages recently went on sale offering the opportunity to enter the Carrow Road venue before other fans.

A petition, which attracted 575 signatures, stated that early entry was not originally advertised as part of the VIP package, but was added at a later date as an extra. It demanded “no alterations to entry times for different tickets at the Take That Wonderland Tour”.

The protest caught the attention of Donald, who promised to notify promoter SJM Concerts. He tweeted: “I will forward this to SJM and hope it helps.”

An email has now been sent to VIP standing ticket holders, who paid £155 ($193/€182) for their packages, informing them that they will no longer benefit from early entry. Ticketmaster said the decision was due to “different venue set ups and some concerns raised by existing standard ticket holders”.

However, now it is the VIP ticket holders who are angry. Twitter user Charlotte Billet said: “So, so distraught my VIP tickets have been downgraded over a campaign people set up. Was taking my mum for her 60th birthday and it might be her last Take That concert, we are heartbroken as we waited so long to buy them. Even more upset this campaign won.”