Industry News

CTS Eventim to appeal print-at-home ticket charges decision

CTS Eventim is to take its appeal over a ban on charging fees for print-at-home tickets to Germany’s Supreme Court after another legal setback.

Last year, the North Rhine-Westphalian Consumer Association launched a lawsuit complaining that the ticketing agent was charging customers a €2.50 (£2.10 / $2.80) fee despite them having to print their own tickets.

The District Court of Bremen ruled that Eventim should only charge extra fees on top of ticket prices for postage costs.

CTS Eventim appealed the decision, but this week lost its case in the Higher Regional Court of Bremen (OLG). The court found it was effectively charging for a service that it was not actually providing, as purchasers were actually printing themselves.

In a statement, the OLG said “processing fees should be included in the so-called normal price of the ticket”.

The company has been given the right to appeal the decision at Germany’s Supreme Court, and a CTS Eventim spokesperson told The Ticketing Business that it has already begun proceedings, and is confident of the outcome.

“We will indeed appeal the decision,” said the spokesperson. “The Higher Regional Court of Bremen has recognised the fundamental nature of the issue and has approved a revision before the BGH Bundesgerichtshof (Federal Supreme Court). We have appealed against the OLG’s verdict and assume that it will not stand before the BGH.”