Industry News

Liverpool apologises as members ticket site crashes

Liverpool chiefs have been left red-faced after fans described the club’s members ticketing platform as a “joke”.

Seats for the first 11 Premier League home games of the 2017-18 season went on sale on Tuesday, but supporters almost immediately encountered problems.

The sale began at 8.15am and was only open to Reds members who had notched up a minimum of 13 games last season. Many soon took to social media to complain about the website crashing, as they feared potentially missing out on tickets for matches right up until December 30.

The Liverpool Echo newspaper reported that the third-party system that powers the website believed it was “under attack” because of the sheer volume of traffic on the site and so shut down as a security measure for around 45 minutes.

Tony Barrett, head of club and supporter liaison, said: “We are aware of this morning’s technical issues and are looking into what went wrong. The system is now back up and running.

“It goes without saying that we apologise for any inconvenience caused and we are continuing to monitor the situation.”

While the club suggested everyone who replied for a ticket will have been successful for at least one fixture, many were hoping to secure seats for multiple games.

Fan Des Miller tweeted: “Trying to get tickets is a joke even though I have 19 home league games season after season.”

Another, Steve Lowy, complained: “Been online 815. All tickets in basket and couldn’t purchase. Kicked off and put to the back of the queue. Not good enough.”


Image: The Liverpool School of English