The director of recently relegated English Football League Two club Chesterfield has apologised to fans that had ticketing issues prior to the team’s Saturday game against Grimsby Town.
Due to the large number of matchday ticket sales ahead of the opening fixture of the season, a long queue began to form at the ticket office after some season ticket holders’ cards were not activated.
According to the Derbyshire Times newspaper, Ashley Carson, Chesterfield’s director and company secretary, has guaranteed that the problem many supporters faced would be sorted immediately.
“There were clearly issues with season ticket cards that need to be resolved and we need to ensure that we don’t experience similar problems ahead of our next home game, which is against Port Vale on Saturday week,” Carson said.
“The demand for matchday tickets was unprecedented, putting our ticket office staff under a lot of pressure.
“I’d like to apologise to those fans who were delayed as a result of the problems and assure them that we will be doing everything we can to improve the level of service on matchdays.
“The ticket office staff worked very hard and I would like to thank them for their efforts.
“To help them, we will be putting some systems in place and giving them further training so that they can all deal with the various aspects of the ticket sales process.”