Industry News

Surrey refund members over T20 ticket confusion

Surrey CCC has decided to refund members who had bought tickets for Friday’s NatWest T20 Blast quarter-final after an apparent backlash.

The club said it had sold more than 2,000 tickets to members for the Kia Oval game against Warwickshire. Members are required to purchase tickets for the knockout stage of the Twenty20 competition, however it seems many were unaware that seats for the game were not included among their privileges.

The club said that “following a large number of conversations over the past day” it had decided the cost of tickets purchased for use by members will now be reimbursed.

“Our intention is to always provide really good value for our loyal members, and whilst we had expected the quarter final stages of the competition to sit outside of the membership package, it is clear that we did not communicate this clearly or with any consistency,” said Surrey CCC chief executive Richard Gould.

“I’m grateful for all the contributions made by members, we do listen.

“There was ambiguity across different areas of club communications and we accept our mistakes and apologise for all frustration and confusion that has been caused.

“We will therefore refund the ticket value and booking fees for all members who have already bought, or wish to go to the game on Friday.

“The club very much regrets the inconvenience caused.”

Members that have already purchased tickets for their own use will receive a full refund by Friday September 1.

IMAGE: Gareth Williams