Industry News

Online boost for disabled Man City fans

Disabled fans of English Premier League football club Manchester City can now purchase their tickets for home games online.

For the first time, disabled tickets are available to buy at, with the new system offering a more personalised approach to buying home match tickets, whilst considering the individual needs and requirements of the supporter.

The process includes identifying easy access seats, locating wheelchair positions and recommending areas for assistance dogs.

In addition to purchasing via telephone and in person at the Etihad Stadium, this online capability enables registered disabled supporters to purchase a home match ticket for themselves and any qualifying free personal assistant, as well as tickets for up to four additional friends and family members.

City’s secretary, Mark Barber, told the club’s Disabled Supporters Association: “We have had regular dialogue with the club in relation to providing this facility for disabled supporters, and we are delighted that this has come to fruition.”

The club’s disability access officer, Dan Lovesey, added: “Accessibility continues to be a key focus in all aspects of the supporter experience.

“The development of the ticketing site is another step in ensuring that we provide the best facilities for our disabled supporters.”

In 2015, the Premier League set out plans for all of its clubs to provide greater access to games for disabled fans by the 2017-18 season, with all teams at the time committing to the Accessible Stadia Guide scheme.

Of the clubs that signed up to the initiative, 16 have remained members of the Premier League, while four have only played in the top tier for a certain amount of time.

In October, Chelsea, Crystal Palace, Everton and Watford failed to meet a deadline set by the Premier League to install more wheelchair spaces for disabled fans at their home stadia.