Ticketmaster has cancelled a large number of New Orleans Pelicans fans’ tickets following an issue with a leaked presale password.

The ticketing giant sent an email stating tickets were purchased “with a leaked presale password that was distributed without our consent.”

During the pre-sale of the NBA basketball team’s home playoff games, many tickets were cancelled due to an “issue” in the team’s ticketing system.

The second pre-sale window, which was planned to start yesterday, was postponed until today (Wednesday).

The email added that those with cancelled tickets could expect to see a refund within seven to 10 days.

The team announced its action in a statement on Tuesday afternoon, explaining the issues, which resulted in the unauthorised sale of 2,500 tickets per each guaranteed playoff home game.

“While this same password procedure has been used in the past without incident, the unprecedented demand for playoff tickets resulted in tickets being purchased by non-season ticket or partial season ticket holders …” read a statement from the team.

“We have made every attempt to communicate this action, and apologise to, those purchasers. We have also communicated with secondary ticket providers to inform them of the issue so that they may help facilitate refunds for voided tickets sold on their respective platforms.”

The problem reportedly came from Monday’s presale when the Pelicans issued a password allowing season ticket holders access to buy tickets before the general public. This was accidentally shared to the masses, and people who weren’t supposed to have access to tickets were able to purchase them.

Image: Keith Allison