Shanghai International Theme Park, the co-owner of Shanghai Disney Resort, has been named in a lawsuit after allegedly refusing to issue a discounted ticket to a 10-year-old child.
The father of the child said he purchased a parent-child package for their trip to the park in January for 499 yuan ($77) online.
However, he claims his son was refused entry as his height exceeded the eligible maximum of 1.4 metres for a child pass.
The park then reportedly told the pair that they were required to buy a full-price adult ticket for the child instead.
Under the park’s rules, children whose height is between 1 and 1.4 meters are allowed to purchase children’s tickets, which are priced at 299 yuan each on off-peak days and 431 yuan during holidays and weekends. Adults pay 399 yuan and 575 yuan, respectively.
“Is the child pass sold to children or to anyone below 1.4 meters tall?” Liu was quoted as saying by China Youth Daily. “I am upset by the park’s unreasonable rules, which should be fairer, like the standards used at other Disney parks.”
Disney parks in Hong Kong, Tokyo, Paris and the United States all use age rather than height as the standard for child tickets.
Tokyo Disneyland sells child tickets to kids four to 11 years old. Those under four enjoy free admission, while those aged 12 to 17 can purchase student tickets. Adult tickets are for people 18 and above.
At Hong Kong Disneyland, child tickets are for kids between three and 11. At Disneyland Resort in California, the age range is three to 9.
Following the filing of the suit in Shanghai, a staff member of Shanghai International Theme Park allegedly contacted the father in April to apologise and offered to refund his overpayment.
However, the father reportedly said he would not withdraw the suit unless Shanghai Disney revises the standards for child tickets and bases them on age rather than height.