Industry News

Computicket crashed under Sheeran demand

Computicket crashed after a surge of fans attempted to get tickets for Ed Sheeran’s tour dates in South Africa.

Within a few minutes of the sale window opening on Friday morning, the high demand of people waiting in the digital queues brought the ticketing firm’s website to a halt.

“Public tickets have been placed on hold due to technical difficulties. We will advise as soon as the problem has been resolved,” the company stated on Friday morning.

As fans scrambled to get tickets for two dates in Johannesburg and Cape Town, hundreds of users reported problems with many taking to Twitter to express their anger.

Many users reported being placed in a holding queue, but then being redirected to the site’s home page. While other reported clicking the “book now” option for the Sheeran shows, accepting site’s terms and conditions which were then displayed, and then being redirected to the site’s home page.

Computicket was back online less than an hour after it crashed, though many people still failed to get tickets. The Cape Town show is completely sold out, with the promoters deciding to add another date in Johannesburg due to the high demand.

Image: Eva Rinaldi