Many Denver Broncos fans were left waiting outside Mile High Stadium during the first quarter of their NFL home opener due to issues with the mobile-only entry.
The Broncos announced in February that it would be moving to a mobile-based ticketing system for the 2018-19 season, with fans able to download the free Broncos 365 mobile app or tap into the Ticketmaster account manager to access tickets.
According to Contact7, dozens of fans had trouble loading their mobile tickets, while others reported that their tickets weren’t scanning at the gate. This reportedly left several hundreds of Broncos supporters waiting in the queue for an hour while the game kicked off.
These pics from #Broncos fans show major delays at the stadium gates before yesterday's game. They say ticket attendants couldn't scan mobile only tickets & some fans couldn't get theirs to load. Both missed part of the 1st quarter. Team working on a response. Story at 6 #Denver7 pic.twitter.com/6lsRenXUFe
— Jason Gruenauer (@JGonTV) September 10, 2018
A team spokesperson for the Broncos told Contact7 that there was an update to the Ticketmaster App that was pushed out before kickoff that required fans to re-log into their app. They say that may have contributed to some congestion. That spokesperson also said that the season opener is also usually the first game for season ticket holders, since a lot of them don’t go to preseason games.
Prior to the season starting, Broncos fans expressed their fears about the mobile-only ticketing system, with some raising concerns over what would happen if their phone were to break or they ran out of battery before entering the venue.
The Broncos implemented the new system during preseason, during which the team reported no major issues.
Image: Jeffrey Beall