A Scarborough drive-in cinema has allegedly left fans out of pocket after cancelling film screenings at short notice and failing to refund customers.
Moonlight Drive-In, which claims to be the largest outdoor cinema company in the UK, sold tickets for festive films in the lead up to Christmas, but many customers showed up to empty car parks.
The firm has not reimbursed ticket-holders and has also not announced whether there would be rescheduled dates for the movies.
Much of Moonlight’s online presence has also seemingly disappeared after it deleted two of its three social media accounts. Its Instagram page remains active, with the last image shared in November. However, the ‘What’s On?’ section of the website features no listings.
Celia Willmott, who bought tickets for her daughter and boyfriend in Peterborough, told the I newspaper: “I booked for them to see Elf. The tickets were £30 and the drive is 45 minutes to Peterborough. So we’ve been left out of pocket for the ticket price and the fuel. The only information we’ve received was an email apologising for the inconvenience and something about rearranging for the New Year.
“I’ve tried to get in touch, but haven’t been able to get through. We’ve had no contact or information. We’ve lost money.”
Willmott said the site set to put on the show, Serpentine Green shopping centre, did post a notice on social media on the day of the screening to alert customers.
It read: “Due to circumstances beyond our control, Moonlight Drive-in Cinemas will not be attending Serpentine Green this week,” read the Facebook message.
“Please accept our sincere apologies for any inconvenience caused. Customers can contact Moonlight Drive-in Cinemas directly”.
Willmott added: “It was only posted three hours before the event was supposed to start, so we didn’t see it before turning up.”