The Tampa Bay Buccaneers have reclaimed their crown as the provider of the best customer service experience in American football league the NFL.
The NFL’s annual Voice of the Fan report has bestowed the honour on the Buccaneers for the 2018 season, with the team having also held the No. 1 rating in customer service satisfaction among season pass members in 2012, 2013, 2015 and 2016.
The Voice of the Fan is a league-wide study that provides extensive analysis of the in-game experience as well as the year-round season ticket member experience. The report is put together through surveying thousands of season ticket members and game attendees across all 32 teams.
The Buccaneers are currently engaged in a multi-phase renovation of Raymond James Stadium and ahead of the 2018 campaign unveiled a new beach experience for fans attending games.
“We go into every season with the goal of providing our fans with the best customer service in all sports and we take great pride in once again earning this top rating,” said Buccaneers chief operating officer Brian Ford.
“With preparations already underway for 2019, we continue looking for new ways to re-invent the member experience and improve upon our successes in overall customer satisfaction.”
Image: Tampa Bay Buccaneers