Burning Man festival organisers have apologised after its ticket sales window was plagued with issues on Wednesday.
Many fans reported error notices, crashed servers, and possibly early sold-out notifications.
According to the Reno Gazette Journal, some fans even found that they were being wrongly accused of “cheating” the system, while others waited for more than three hours, only to be redirected to a page that told them they were early to the sale.
There were also reports of hidden buttons and demands for non-existent access codes.
“We are experiencing unexpected technical issues with today’s ticket sale. We’re sorry for the difficulty and are looking into what happened. We will share more info when it’s available,” Burning Man tweeted an hour and a half after the sale began.
We are experiencing unexpected technical issues with today's ticket sale. We're sorry for the difficulty and are looking into what happened. We will share more info when it's available. #burningman #ticketing #blackrockcity #brc2019 #bmantickets
— Burning Man (@burningman) April 10, 2019
The main sales phase had approximately 23,000 tickets available at $425 (£325/€377) each, and approximately 10,000 vehicle passes at $100 each. Ticket holders had to register last week for the sale.
Earlier this year, the Black Rock City, Nevada festival made “substantive” changes to its ticketing model in an attempt to push back against the rise of social media influencers and consumerism.
Those that did not manage to get a ticket on Wednesday can wait for the FOMO sale, OMG sale, secure ticket exchange and low income ticket programme.
This year, Burning Man is scheduled for August 25 to September 2.
Image: Bureau of Land Management