Hundreds of Liverpool fans have been left disappointed after being wrongly informed they had won VIP tickets to the UEFA Champions League final in Madrid.
Entertainment retail store Zavvi had to backtrack after accidentally sending winners’ emails to hundreds of fans as part of a competition it was hosting with Mastercard.
The email read: “We here at Zavvi would like to wish you a huge congratulations as you have been chosen as the winner of our Mastercard competition, winning a VIP trip for two adults to attend the UEFA Champions League Final Madrid 2019.”
The package was said to include two tickets to the Madrid final, two nights’ accommodation in a four star hotel, UK transfer, return flights, airport and stadium transfers, insurance and £250 (€290/$326) prepaid card.
A spokesperson for Zavvi told the Liverpool Echo newspaper: “We’re extremely sorry to have got our loyal customers’ hopes up, however due to human error a mistake was made with our mail-out and unfortunately there is only one winner of the tickets.”
Several fans took to social media to vent their anger, with one stating “actually feel sick now, and I expect many other people are too.”
A Mastercard spokesperson told the Echo: “We are extremely disappointed with today’s events and our sympathies go to the many people who were wrongly contacted by Zavvi in connection to their competition.
“We have asked Zavvi to clarify how they are resolving as a matter of urgency.”