Organisers of the Isle of Wight Festival claim a Ticketmaster “glitch” was the reason fans experienced problems with payments for their tickets.
Ticketmaster UK reportedly sent a “select number” of customers an email claiming there had been a problem in processing monthly plan payments.
Fans can purchase the £175 ($224/€200) weekend ticket under a payment plan via Ticketmaster, with instalments to be paid over the course of several months.
The festival, which is scheduled to take place between June 13 and 16, is headlined this year by Noel Gallagher’s High Flying Birds, George Ezra and Biffy Clyro.
The 2018 event saw more than 72,000 punters on site at Seaclose Park in Newport.
An Isle of Wight Festival spokesperson said, according to Isle of Wight Radio: “A Ticketmaster system error occurred for a select number of customers on the monthly payment plan, resulting in them receiving email communication last week regarding the payment for the month of May.
“Ticketmaster are working through this glitch and those affected should contact them to authorise this payment.”
Image: Liz Murray