Organisers of the 2019 Cricket World Cup have assured fans who have not yet received their passes for the tournament that they can pick up tickets from venue box offices.
The competition, which begins next Thursday with the opener between England and South Africa at the Oval, is being held at venues across England and Wales.
Several international and domestic-based fans have reported not yet receiving their tickets for the first week of play.
The organisers have confirmed that international fans are being contacted this week to confirm that they can collect their tickets at the venue box office to “ensure no delivery issues.”
It claims that the “vast majority” of internationally based fans have now received their tickets by tracked DHL delivery.
Any fan who has paid for delivery of their tickets and will now collect their tickets at the box office will automatically receive a refund for ticket delivery fee.
Domestic fans that recently bought their tickets have reportedly been contacted this week by CWC19 to confirm tickets will be with them at least three days prior to their first match.
Fans that purchase tickets or resold tickets within seven working days of their match will be able to collect them from the box office.
The Cricket World Cup organisers claim that the majority of fans across the UK have received their tickets via registered post.
It said: “Ticket dispatch has been prioritised match by match to ensure that all fans with tickets to early matches in the tournament receive their tickets first.”
The 2019 Cricket World Cup takes place in England and Wales from 30 May to 14 July.