Rugby World Cup offers refunds after ticket site error

Fans for the 2019 Rugby World Cup who bought semi-final tickets listed for the wrong venue have been offered refunds or equivalent seating following the mistake.

The knockout game, which is scheduled to be played at Yokohama’s International Stadium on October 27, was advertised on the official ticketing website as taking place at the City of Toyota Stadium in Aichi Prefecture for a two-and-a-half-hour period.

According to Kyodo News, the local organising committee (LOC) said that 346 ticket account-holders bought a total of 911 tickets for the erroneously listed semi-final during that time frame.

The LOC said on Friday: “Customers who purchased tickets have since been offered the choice of receiving either the same ticket quantity and price category for (the semi-final) at International Stadium Yokohama or a complete refund.”

The mistake was reportedly due to human error during maintenance of the official site and meant that online sales had to be temporarily suspended while the issue was fixed.

The tournament’s second general ticket sales phase opened on May 18, while the tournament’s official online resale service launched on May 31.

World Rugby, which operates the tournament, said in April that there had been five million applications for a total of 1.8 million tickets, with around 400,000 international visitors set to attend the first edition of the tournament in Asia.

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Image: World Rugby