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Spectra brings Protecht on board for ticket insurance

Venue management, hospitality, and partnerships firm Spectra has signed a deal with California-based Protecht to provide ticket insurance to event attendees.

Ticket protection will be available at 32 Spectra venues where Paciolan is the ticketing provider, spanning 21 states in the US and two Canadian provinces.

Paciolan, formerly Spectra’s Ticketing & Fan Engagement division, enables the sale of more than 120 million tickets per year by supporting over 120 college athletic programmes, more than 100 professional sports and arenas organisations, 75 performing arts venues and several regional ticketing partners who serve hundreds of venues.

Philadelphia-based Spectra’s services span including venue management, food services and hospitality, and partnerships.

Bryan Derbyshire, Protecht’s chief executive and founder, said: “One of our core goals is to provide protection for both the attendees and event platforms, and to ensure an efficient, streamlined process to maximise each event’s attendance.

“We’re able to offer this with our FanShield product, which event-goers can use to obtain insurance for a minimal amount when they purchase their event tickets.”

Protecht’s technology connects platforms, venues and event organisers to provide real-time data and analytics as well as control inventory, customer service and marketing. Its FanShield insurance suite offers consumer and event coverage to protect attendees and organisers.

Jacque Holowaty, vice-president of client experience and ticketing for Spectra: “Protecht gives customers the peace of mind to purchase tickets at their leisure, which results in an enhanced event experience for event-goers at our venues.

“Spectra looks forward to increasing fan satisfaction and event attendance through this new and exciting partnership.”

As reported by TheTicketingBusiness.com earlier this week, Protecht recently appointed Beau Jeppesen as it’s first chief product officer.