NFL UK has said it is unable to offer refunds on any tickets, travel or accommodations purchased through the recently liquidated Thomas Cook.
The travel group, which also ran ticket packaging arm Thomas Cook Sport, went into liquidation on Monday after failing to secure the £250m it needed to remain afloat.
NFL UK has urged customers to contact their credit cards issuer or travel insurance provider for information on refunds as it claims it has not received any details on ticket purchasers from Thomas Cook, or received payments for any tickets sold by Thomas Cook.
It added that fans who have purchased tickets via Thomas Cook for any of the 2019 London Games, and have their email booking confirmation, can request the opportunity to re-purchase tickets from NFL UK via game-specific email addresses, depending on which game they purchased tickets for.
However, supporters have continued to be vocal on social media about the lack of communication and options to gain the tickets they have lost through the collapse of the agency.
One fan said: “Ok what’s happening NFL UK ? Still nothing? We are now entering day 3. How many thousands of tickets have you sold through Thomas Cook? R U going to have empty seats or give us our tickets? The game is Sunday week! We need to re book hotels and flights, will you let us know?”
Another fan posted an email he received about the status of his NFL UK tickets. It confirms that all Tottenham Stadium season tickets have been sent out, while Wembley stadium passes will be printed soon and arrive within five days before the first game.
The email added that the fan should contact NFL UK three working days before the first game if tickets have not arrived and they will void the tickets sent by post and arrange duplicates to be emailed, or collected at the ticket office.
Image: Tottenham Hotspur