Golf fans have bemoaned the “lottery” ticketing system for the 2020 Ryder Cup in Wisconsin after passes sold out within 50 minutes of going on sale Wednesday.
The process required interested fans to register their email address in order to obtain an access code that was delivered on Monday.
Many fans were frustrated with the terminology of “lottery” for those given an access code. Fans had to enter the lottery for the chance to enter the virtual waiting room to maybe get the opportunity to buy tickets – however it seemed that most people that entered the lottery received a code.
Ticket-buyers were then told to wait in a digital ticket lobby at 9am until their turn to purchase arrived.
However, many fans took to social media to complain that they never had a chance to purchase, or that after getting tickets in their ‘cart’ an error message appeared and prevented them from completing the transaction.
One fan said: “Registered over a year ago for tickets, was then “selected” for them, only to wait all morning for almost zero chance of actual purchase. Sold out completely in 20 min and now all of the ticket resale websites have them for triple the price.”
Chris Long, a sports anchor and reporter for KSTP-TV, tweeted: “That #RyderCup Ticketing system was absurd. You were selling fools gold and wasted a lot of people’s time. Don’t ever use this system again. Thanks. Signed, Golf fans.”
The Ryder Cup website said: “Due to high demand, having an access code does not guarantee you a chance to buy tickets. Available inventory may vary depending on when you’re able to access the sale.”
A ticket FAQ also indicated: “A limited number of individual and daily hospitality opportunities still remain” for those who did not get the tickets they wanted, and those who signed up initially could be contacted if future ticket opportunities came up.
The 2020 Ryder Cup will take place at the Whistling Straits course in Kohler, Wisconsin from September 25-27.