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Landmark touting fine in UK could lead to further probes

A landmark four-figure fine has been handed to a tout reselling tickets for the live Still Game shows at the SSE Hydro in Glasgow, which could open the door to future touting probes across the UK.

Trading Standards officers in East Ayrshire found the offender offering tickets for the comedy shows at the 13,000-capacity venue for inflated prices and without seat locations.

In what is thought to be the first case of its kind in Scotland, the reseller was caught by the Consumer Rights Act legislation requiring resellers to detail exactly where the seats are located within a venue.

The 2015 act states those buying tickets for a “recreational, sporting or cultural event” in the UK are entitled to “information necessary to enable the buyer to identify the part of the area in the venue in which the seat or standing area is located, the number, letter or other distinguishing mark of the row in which the seat is located, and the number, letter or other distinguishing mark of the seat”.

Fiona Richardson, chief officer for Trading Standards Scotland said, according to Glasgow’s Evening Times newspaper: “Our work in this area continues and it is anticipated this will pave the way for our local authority colleagues across the country to pursue similar action.”

Andrew Bartlett, chief executive of consumeradvice.scot, said: “When it comes to secondary ticketing, Scots consumers have rights they may not be aware of.

“Buyers must be told where they are sitting or standing, any restrictions, and the face value of the ticket.”