PGA of America has apologised and given fans that missed out on Ryder Cup tickets earlier this month due to a glitch an opportunity to complete their purchase.
After tickets sold out in less than an hour after going on sale on October 16, many ticket hopefuls took to social media to bemoan the ticketing system.
Golf fans complained that they never had a chance to purchase, or that after getting tickets in their ‘cart’ an error message appeared and prevented them from completing the transaction.
PGA of America has apologised to fans that were shut out due to an apparent technical glitch of the online ordering system.
In an email to customers, the organisers said it has been able to identify the tickets that the fan had in their cart at the time the payment processing error occurred and “would like to give you the opportunity to complete your purchase.”
Many other customers had issues with the “lottery” ticketing system, which required interested fans to register their email address in order to obtain an access code.
Many fans were frustrated with the terminology of “lottery” for those given an access code. Fans had to enter the lottery for the chance to enter the virtual waiting room to maybe get the opportunity to buy tickets – however it seemed that most people that entered the lottery received a code. Ticket-buyers were then told to wait in a digital ticket lobby at 9am until their turn to purchase arrived.
According to Golf Week, PGA of America chief executive Seth Waugh attended the PGA Hope’s National Golf and Wellness Week in Maryland on Monday, where he said that the organisation had found less than 2,000 customers who were shut out in the process.
The 2020 Ryder Cup will take place at the Whistling Straits course in Kohler, Wisconsin from September 25-27.