Glastonbury organisers have apologised after technical issues left thousands of ticket-holders for Saturday’s live-stream concert unable to access the show.
Tickets for the virtual gig had gone on sale for £20, but organisers and Driift Live, the technology provider that supported the stream, opened up the coverage for free to everyone after two hours of difficulties, shortly before 9pm BST.
Viewers were only able to rewind the stream via the replacement link for up to one hour, but users who were not able to access the stream will be offered a refund upon request.
“I am so sorry about the problems,” said festival organiser Emily Eavis, when she posted the new link to the free live show on Saturday night. “We will obviously make sure we show the whole film again from tomorrow too and give you the chance to catch up on any bits you missed.”
In a statement posted on Twitter in relation to the concert, Driift said: “We are devastated that a number of ticket purchasers were not able to access the 7pm BST stream of tonight’s Live At Worthy Farm event…
“We send our sincere apologies to all those who were affected by tonight’s technical issues, but we hope they will all be able to enjoy this incredible show over the coming days.”
Several musicians commented about the issues on social media, with former Glastonbury headliners Skunk Anansie saying: “Code not working. Don’t make we watch Eurovision.”
Glastonbury, which supports Oxfam, Greenpeace and WaterAid, usually welcomes more than 200,000 ticket-holders for the festival every June. However, this is the second successive year it has not been able to take place due to the COVID-19 pandemic.
The digital show featured five hours of performances, filmed across Glastonbury’s Worthy Farm site at landmarks including the Pyramid Field and the Stone Circle.