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SecuTix to manage ticketing at Toulouse’s cultural sites

SecuTix has been chosen by the French city of Toulouse to harmonise the ticketing management of over 30 cultural sites welcoming more than one million visitors per year.

Toulouse Metropolis and the City of Toulouse chose SecuTix after instigating plans to create an “Open Metropolis” offering harmonised services in 2015. The authorities aim to blend ticketing management within the cultural institutions of the city and eventually set up a central portal giving access to the entire cultural offering of all sites.

SecuTix was selected to meet the challenges of developing a solution that could manage the ticketing of live performance halls for opera and theatre, museums, and municipal halls hosting between 500 and 800 events. In addition to the external challenge of managing a central ticket office covering more than one million visitors per year, there was also the challenge of internal administration, with more than 500 operators and administrative staff having to be connected to the tool.

After deployment on the pilot sites of the Quai des Savoirs and the Museum, the project continued despite the health situation for municipal halls, the Capitol, the National Orchestra, and finally, for various museums. It should be fully operational before schools return for the 2021 academic year.

It is anticipated that SecuTix will become an essential tool for analysis of the number of visitors to sites in Toulouse such as the prestigious Théâtre du Capitole, the Orchestre du Capitole and Natural History Museum, as well as of the needs of the citizens of Toulouse and its surroundings.

“We are honoured to be associated with the city’s comprehensive project, which wishes to optimise its cultural offerings for its citizens and to create a unified interface for simplified access to all its socio-cultural events,” said Marc Merpillat, senior manager, cultural Institutions at SecuTix.

“This collaboration is also a great opportunity for us to show the extended functional scope of our solution and that it can lead to the streamlining of internal and administrative processes.”