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Austrian Federal Theatres Group appoints CTS Eventim

CTS Eventim, the ticketing and live entertainment provider, has struck a partnership with the Austrian Federal Theatres Group.

Under the agreement, CTS Eventim will serve as a provider of ticketing solutions for the group’s Burgtheater (pictured), Akademietheater, Wiener Staatsoper and Volksoper venues in Vienna.

All of the theatres will sell tickets for the 2022-2023 season using software from JetTicket, a subsidiary of CTS Eventim, following a competitive international tender process.

The Austrian Federal Theatres Group said that the strategic security of having an international partner and innovative sales tools that can be adapted to changing needs were decisive factors.

“Following the opening of the new Federal Theatre box offices in the foyer of the Wiener Staatsoper, this is another sign of the change in our corporate culture toward a stronger focus on customer service, innovation and commercial viability,” the group’s managing director, Christian Kircher, said.

Before the pandemic, the Austrian Federal Theatres Group welcomed around 1.3 million visitors per year and generated turnover of about €57m (£48m/$67m).

Alexander Ruoff, CTS Eventim’s chief operating officer, added: “We are delighted to count Austrian Federal Theatres, another world-renowned opera and theatre group, among our customers. We see this as evidence of the strength and innovation of the JetTicket 2021 theatre ticketing solution, which is based on EVENTIM.Inhouse, the leading software in Europe.”

Image: Thomas Ledl (CC 4.0 – edited for size)