STAR – the Society of Ticket Agents and Retailers – has announced a number of new members that have had applications approved by the STAR Council.
The organisation has welcomed Crowd Engage, Immersive Hub, Kaboodle, Royal Albert Hall, Ticketsolve, Ticketswap and Tixel.
Crowd Engage is a software development company that works with performing arts venues to improve visitor experience through messaging applications, mobile ticketing and food and drinks ordering capabilities. Kaboodle partners with event organisers and consumers to offer a combined ticketing, accommodation and travel management system on one platform.
London’s famous Royal Albert Hall has been welcomed as a member while Ticketsolve, a ticketing, marketing, CRM, fundraising and memberships platform, has also been accepted. The organisation has further added resale platforms TicketSwap and Tixel.
Being a member of STAR, which is a self-regulatory body for the entertainment ticketing industry within the UK, means that when a customer has a dispute, they are able to approach STAR for help with resolving the issue. STAR also offers general advice and information on ticket buying.
TicketSwap strategy lead David Thomas said: “Out of 6.5 million TicketSwap users worldwide, over one million are based in the UK, which gives us a very substantial base from which to grow organically within the UK’s vibrant and unparalleled live entertainment sectors.”
TicketSwap, alongside the new inductees, will aim to protect the interest of customers and industry stakeholders, including promoters, box offices, venues and festivals, by supporting safe and transparent transactions.
Jonathan Brown, chief executive of STAR, added: “STAR has been at the forefront of industry-wide efforts to improve consumer confidence in ticketing for over two decades. In recent years, this has included ensuring that customers who are unable to use tickets they have purchased can resell them legitimately, easily, and safely if they are unable to cancel or exchange them.”