RocketRez, a ticketing and business management software provider, has announced a partnership with Protecht.

Protecht is a ticket protection solutions provider, and RocketRez will integrate the company’s TourShield ticket protection into its omni-channel ticketing and reservations platform.

The partnership means that ticket buyers using RocketRez tour and attraction partners will be able to choose a secure, affordable option to protect their ticket purchase. Through the integration, patrons will be able to do this during online checkout with one click.

Should the ticket-holder be unable to attend an upcoming event due to one of almost 20 covered reasons, they will be reimbursed for the cost of the ticket through a simple claim process.

RocketRez chief executive John Pendergrast said: “We’re very excited about our new partnership with Protecht. The TourShield ticket protection is absolutely invaluable to our operators, especially after the last couple of years as travel has been so tenuous.

“This provides security for both the traveller and the operator and we believe it’s something that our clients will want to add to their ticket sales immediately.”

Protecht chief executive Bryan Derbyshire said: “Protecht and RocketRez have an aligned mission to offer turnkey product enhancements to our respective partners that ultimately improve live event experiences for consumers.

“We are excited to see RocketRez leveraging TourShield to provide unique added value to their clients and offer ticket-holders increased purchase confidence when buying advance tickets for amazing attractions and experiences worldwide. We share the belief that insurtech innovation contributes significantly to the experiential economy.”

Scott Riddell, RocketRez director of marketing, added: “Including TourShield in the RocketRez platform is a win-win for both the ticket buyer and the attraction operator. As we continue to see a greater proportion of tickets being sold online in advance across all kinds of tours and attractions year over year, this makes a lot of sense for us to provide to our clients.

“They should expect to see significant reduction in their costs for refunds and chargebacks, but also an up-tick in ticket sales from on-the-fence buyers.”

Image: Samuel Regan-Asante on Unsplash