SeatGeek settles class action lawsuit on pandemic refunds

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Ticketing platform SeatGeek has agreed to a nationwide class action settlement in the US, putting a stop to claims that it did not provide customers with full cash refunds for events cancelled due to the pandemic. 

The settlement will affect SeatGeek customers that purchased tickets to a live event via the company’s mobile website between September 10, 2019 and March 17, 2020 where the event was cancelled and not rescheduled.

Top Class Actions, a news service for consumers, has reported that the settlement only applies in cases where the purchaser received a credit from SeatGeek without choosing this option, where they paid SeatGeek for the purchase, the purchase did not occur after creating a SeatGeek account, they have not already received a refund and they did not use the credit offered.

The lawsuit was originally filed by plaintiff Rebecca Vigil and alleged that SeatGeek did not provide customers with full cash refunds, as required by the company’s Buyer Guarantee.

SeatGeek has maintained that it acted consistently with the terms published on its website and through its mobile app. The settlement means that each eligible class member is entitled to receive a refund equal to the transaction total. Those that receive a default refund will forfeit any previously issued credits for the transactions in question.

Class members can also apply to retain any unused credits for transactions covered under the settlement. Those that used credits issued before the settlement date will not receive a refund.

Members that do not submit a claim form by the August 14 deadline will automatically receive a refund and will no longer have access to any previously received credits for the covered transactions.

The final approval hearing for the SeatGeek settlement is set to take place on October 18, 2023.

SeatGeek declined a request from for comment.