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Championship football club Coventry City has made changes to its ticketing provisions for disabled supporters in the 2024-25 season.
The club said that it would bring it in line with other clubs, with changes made in consultation with the English Football League and Level Playing Field – a campaign group for disabled sports fans.
Coventry will now require supporters to be on the Enhanced rate of PIP (Personal Independence Payment) or Higher Level Rate DLA to receive a free personal assistant ticket. An assistant is usually given a free ticket for the game under the condition of providing support and assistance for a disabled supporter and their needs.
Under-14s will also no longer receive a free ticket for their personal assistant – the club said this was also in line with other clubs and entertainment venues. Guidance from Level Playing Field advised that where the disabled person is a young child, and their carer is their parent, it is unlikely to be necessary for service providers to allow the adult to attend free of charge as part of the reasonable adjustments duty.
“We appreciate that not all circumstances or requirements to attend a game may be covered by the Enhanced PIP or Higher Level DLA criteria, and the Ticket Office will consider examples such as these on a case-by-case basis,” the club said.
Due to the policy change and for the 2024-25 campaign only, disabled supporters will not be able to renew their personal assistant tickets automatically.
Those that do still require a personal assistant ticket can contact the ticket office in person at Coventry Building Society Arena, or via phone or email. Disabled supporters that do not require a personal assistant ticket will be able to automatically renew their own season tickets for the 2024-25 season.
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