People on the Move: Arsenal FC, RFEF and more

We round up the latest movements from the ticketing sector and associated industries…

Manal Smith has become head of ticketing at Premier League club Arsenal.

Smith (pictured left) most recently held the same role at SailGP and prior to that was head of ticketing at cricket’s The Hundred competition. Her career has also featured spells as ticketing manager at golf’s European tour and event ticketing manager at AXS Europe.

Smith won the Unsung Hero prize at TheTicketingBusiness Awards in 2021 as well as helping The Hundred to the Campaign of the Year Award.

Spain’s national football federation, the RFEF, has named Mario Vargas Rueda as director of ticketing and fan experience.

Vargas Rueda (pictured centre) has worked for the RFEF for 20 years, spending the last 12 years within the ticketing division.

WolfCycle, an agency specialising in conversational AI within the sports and entertainment industries, has named Courtney Rice as president, business operations.

A sports and entertainment industry veteran, Rice will be primarily responsible for leading client acquisition in this newly created role at WolfCycle. In addition, she is charged with building sales and customer service teams to support client success with ticket sales and partnership opportunities.

Former EastEnders actress Tracy Ann Oberman is among six new trustees appointed to the UK’s Theatres Trust board.

The Culture Secretary has appointed Oberman, Vicky Browning, Anna Collins, Liam Evans-Ford, Saratha Rajeswaran and Michele Taylor to the national advisory public body for theatres.

Oberman has been a member of the Royal Shakespeare Company, the Royal National Theatre and has worked extensively across the country’s regional theatres  and in the West End.

Childs switches to Line-up

Emily Childs has been appointed as Line-Up’s new head of community.

Childs was most recently at Substrakt, where she was head of client experience for seven years. In her role she managed relationships with organisations like the National Theatre, Birmingham Hippodrome and Bridge Theatre.

Line-Up said: “Emily’s extensive experience in the digital, ticketing, and cultural sectors, along with her infectious positivity, makes her a fantastic addition to our team.”

Independent booking agency Runway has announced the appointment of Louise McGovern (pictured right) to its team.

Formerly a senior agent at Midnight Mango, McGovern will bring acts including Alien Chicks, KEG and Jaws The Shark.

Matt Hanner, co-founder at Runway, said: “We’re incredibly excited to have the opportunity to add Louise to our team. She has a real passion for her artists, works incredibly hard for her roster and is evidently a hugely talented agent. Going forward, we’re looking forward to helping Louise continue to grow into the role, as well as having her contribute to Runway’s broader plans around diversity and inclusion.”

Do you have news of an appointment that we should know about? Get in touch by emailing and we’ll include it in our next round-up.

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