Industry News

Ticketek says customers’ details may have been exposed in data breach

Featured Image: Philipp Katzenberger on Unsplash

Ticketek Australia has said that some customers’ personal information, such as names, dates of birth and email addresses, may have been exposed during a recent cyber security breach. 

On Friday, the ticketing company said that it had become aware of a cyber incident impacting account-holder information, which is stored in a cloud-based platform, hosted by a reputable, global third-party supplier.

Since the third-party supplier brought the incident to Ticketek’s attention, the company said it had been working hard to complete an investigation so that it could communicate with customers that may have been impacted, as well as other stakeholders, as quickly as possible. Ticketek’s statement added that it had already started notifying those customers that may have been impacted.

Ticketek said it had also notified the Australian Cyber Security Centre (ACSC), and was liaising with both the Office of the Australian Information Commissioner (OAIC) and the National Office of Cyber Security.

In a statement, Ticketek said: “Ticketek has secure encryption methods in place for all passwords and no Ticketek customer account has been compromised. Additionally, Ticketek utilises secure encryption methods for online payments and uses a separate system to process online payments, which has not been impacted. Ticketek does not hold identity documents for its customers.

“On a precautionary basis, we recommend that our customers remain vigilant for potential phishing emails and other scam communications, including from organisations purporting to be from Ticketek. We recommend that you review the cyber security guidance provided below.”

Ticketek is not the only major ticketing company to be rattled by a recent cyber security breach, after Ticketmaster owner Live Nation confirmed that there had been ‘unauthorised activity’ on its database.