Ireland’s competition watchdog has joined its UK equivalent by launching a probe into Ticketmaster’s role in the Oasis on-sale at the end of August.
The Competition and Consumer Protection Commission (CCPC) has opened an investigation into Ticketmaster Ireland and its handling of the sale of Oasis tickets on the weekend of 31 August 2024. Oasis are playing two gigs at Dublin’s Croke Park on August 16 and 17, 2025.
CCPC said the decision follows a review of more than 100 complaints received by its helpline. Unlike its UK equivalent, the CCPC has not given further details as to the specific areas that will be investigated.
The commission has invited those consumers affected to submit written comments and any supporting materials about their experience of buying, or attempting to buy, Oasis tickets.
Brian McHugh, chair of the CCPC, said: “The CCPC has reviewed more than 100 contacts from consumers who are very disappointed and frustrated about their experience of buying tickets for Oasis concerts. While companies in Ireland are allowed to respond to market demand, there are legitimate concerns over how consumers were treated and we have decided that an in-depth investigation is necessary. If we find that consumer protection laws were broken we will take action.
“The CCPC is grateful to consumers who have taken the time to call or email our helpline to share their experiences with us as their stories have helped us develop a picture of last weekend’s events.”
UK investigation under way
Last Thursday, the UK’s Competition and Markets Authority (CMA) launched an investigation after reports by fans of significant issues with Ticketmaster when attempting to buy tickets for the Oasis reunion tour. In calling for evidence from those affected, the CMA said there are concerns over whether buyers were given clear and timely information, and whether consumer protection law was breached by the utilisation of ‘dynamic pricing’.
The investigation will consider a variety of matters including whether Ticketmaster engaged in unfair commercial practices which are prohibited under the Consumer Protection from Unfair Trading Regulations 2008.
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