Ticketmaster has cancelled several fans’ tickets for this year’s Oasis shows after identifying them as bots.
The company sent out an email to a number of ticket holders saying that bots were identified to have made their purchase for the Oasis Live ’25 tickets.
Ticketmaster has asked them to fill out a form in order to rectify the issue but it has still left some fans “crushed” after discovering the cancellation.
Leighah Conroy from Cumbria in the UK had planned to see the band at Heaton Park in Manchester in July but may not be able to attend now.
“To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets,” she said, as reported by PA.
“Our heads have been pretty battered these past 24 hours. I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years. It just feels like my dreams have been completely crushed.”
Conroy says that each ticket cost around £150 ($185/€180) while a hotel stay had set her group back by about £200 per person.
Marta Bonnet, a fan from Spain, said she spent more than £3,000 for herself, her husband, and two teenage children to Oasis at Wembley and received the same email from Ticketmaster.
“At first we thought this email was fake or a spam email, but no, it was true,” she said.
“We usually use Ticketmaster to buy our tickets … But now, how can I trust this page, which is supposed to be the official page? I really can’t believe what has happened.”
A spokesperson from Ticketmaster said: “Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour’s promoters to review.”
Oasis Live ’25 is set to be the band’s first live appearance since 2009 and will feature 41 shows in five continents from July 4 to November 23.
Ticket sales began in August last year but the process was marred by long delays and the use of dynamic pricing which led to higher than expected costs.
Approximately 50,000 tickets ended up on resale sites despite efforts to restrict touts re-selling tickets at inflated prices.
These also face the possibility of being cancelled before being made available again through Ticketmaster.
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