Close Menu
    Facebook X (Twitter) Instagram
    Latest
    • Live Nation to operate first venue in Colombia in partnership with Grupo Páramo
    • Brockwell Live events to go ahead as planned
    • Bad Bunny’s upcoming world tour sells more than 2.6 million tickets
    • Lady Gaga to perform at Netflix Tudum 2025: The Live Event
    • Support grows for the UK’s Local Theatre Touring Alliance
    • Early-bird tickets on sale for Hong Kong’s Clockenflap
    YouTube LinkedIn Flickr
    TheTicketingBusiness NewsTheTicketingBusiness News
    • News
    • Sport
    • Music
    • Business
    • Insights
    • Job Listings
      • Jobs Listings
      • Job Dashboard
    • Events
      • #TBF25 Manchester
      • #TAS25 Hong Kong
    Subscribe
    TheTicketingBusiness NewsTheTicketingBusiness News
    Home»Arts & Culture»Cultural venue accessibility failures laid bare in “stark” new report

    Cultural venue accessibility failures laid bare in “stark” new report

    A new major study of accessibility in cultural venues has found that fewer than one in 10 disabled audience members feel their needs are met when booking tickets.
    Richard MulliganBy Richard Mulligan21 Mar 20253 Mins Read Arts & Culture Attractions & Experiences Environment Live Music Theatre Venue 373 Views
    Indigo Access Culture report

    Featured Image Credit: Karol Wyszynski / Indigo Ltd

    Share
    Facebook Twitter LinkedIn Email WhatsApp Copy Link

    The Access Culture report, published by arts audience specialist Indigo Ltd, was compiled based on data gathered from over 20,000 respondents in the UK. The study was carried out in partnership with research sponsors pointOne and the UK’s All In access scheme.

    Access Culture sought to understand how audience and visitor behaviour at cultural organisations is impacted by access needs. It also aimed to develop a baseline understanding of audience and visitor perceptions of accessibility of venues, productions, events and exhibitions, linked to the forthcoming All In standards.

    Essential requirements

    Among the key findings were that only 9% of disabled visitors say booking systems fully allow them to state their access needs, leaving most without a clear way to communicate essential requirements. One in four disabled visitors find it difficult to prove eligibility for accessible tickets (25%), with inconsistent processes creating frustration and exclusion.

    The report also confirmed that disabled visitors are far more likely to check accessibility before visiting a venue. Some 75% always check, compared to just 44% of non-disabled visitors. Concerningly, 71% of disabled visitors struggle to find key venue information, with unclear websites and missing details creating barriers. However, some 76% of disabled visitors struggle to find key information at other public spaces.

    Some 40% of disabled visitors struggle with arena access, with concert venues (36%) and heritage sites (34%) also presenting significant barriers.

    Around two in five disabled visitors lack confidence their access requirements will be met by arts venues, and almost as many (38%) miss out on cultural events due to accessibility uncertainty.

    ‘Stark and interesting truths’

    Katy Raines, Indigo’s founder and chief executive, said the report’s findings highlighted successes as well as areas for improvement.

    “Whilst our findings show that our sector has led the way for inclusion and accessibility in many areas, they have also uncovered some stark and interesting truths about the availability of culture to disabled people and those with access requirements in the UK,” Raines said.

    “The findings also present a more nuanced picture of inclusion than we expected.  Access initiatives such as captioning and in-venue technology are welcomed by many non-disabled as well as disabled audiences; and young people in particular have greater access requirements than perhaps we anticipated.”

    Cultural organisations across the UK, including theatres, museums, galleries, festivals, and heritage sites, were invited to participate in the research. The survey was distributed via 85 cultural organisations, gathering responses from over 20,000 audience members. Participants were asked about their experiences in finding information, booking tickets, venue accessibility, confidence in attending, and the role of technology in cultural visits.

    All In’s Phil Lofthouse and Indigo’s Katy Raines will share findings from the Access Culture survey during a session focussed on accessibility at this year’s TheTicketingBusiness Forum 2025 in Manchester from 28-30 April.

    Access Culture Accessibility All In Arts Council England Indigo Ltd study
    Follow on Google News Follow on RSS
    Share. Twitter LinkedIn Email WhatsApp Copy Link Facebook
    Previous ArticleTech Stack: Apple, Inter Milan, and more…
    Next Article Shakira’s Mexico shows see substantial economic impact

    Related Posts

    Live Music

    Live Nation to operate first venue in Colombia in partnership with Grupo Páramo

    19 May 2025
    Live Music

    Brockwell Live events to go ahead as planned

    19 May 2025
    Live Music

    Lady Gaga to perform at Netflix Tudum 2025: The Live Event

    19 May 2025

    Get this News delivered to your inbox

    Top Posts

    Live Nation to operate first venue in Colombia in partnership with Grupo Páramo

    19 May 20252 Mins Read

    Brockwell Live events to go ahead as planned

    19 May 20252 Mins Read
    Connect With Us
    • LinkedIn
    YouTube LinkedIn Flickr
    • Home
    • About Us
    • Privacy Policy
    • Jobs Listings
    • Contact Us
    Copyright © 2025 Xperiology. All rights reserved.

    Type above and press Enter to search. Press Esc to cancel.

    X We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Settings to provide a controlled consent.
    Read More Settings ACCEPT
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    __cf_bm30 minutesThis cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
    __lc_cid2 yearsThis is an essential cookie for the website live chat box to function properly.
    __lc_cst2 yearsThis cookie is used for the website live chat box to function properly.
    __oauth_redirect_detectorpastThis cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality.
    cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    last_pys_landing_page7 daysAnonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
    last_pysTrafficSource7 daysAnonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
    pys_first_visit7 daysAnonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
    pys_landing_page7 daysAnonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
    pys_session_limit1 hourAnonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
    pys_start_sessionsessionAnonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
    pysTrafficSource7 daysAnonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
    viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    CONSENT2 yearsYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
    vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    VISITOR_INFO1_LIVE5 months 27 daysA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
    YSCsessionYSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
    yt-remote-connected-devicesneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
    yt-remote-device-idneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
    Save & Accept