Contact Centre Advisor

Contact Centre Advisors

2 x Permanent Full Time Positions Available  – 40hrs per week

2 x Permanent Part Time Positions Available – 30hrs per week

Start dates available asap

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

As part of our Contact Centre Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care.  Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, with an ever-changing programme of events.

Reporting to the Customer Service Team Leader, this role is office based in the Contact Centre at The Yard, Gill Bridge Avenue, Sunderland.

You will ideally have:

Great teamwork skills!
Great written communication skills as all customer contact will be via email and verbally via calls for this role.
A passion for delivering great Customer Service.
To Note:

These permanent positions will be working over a 7 day 6 weekly rotational shift pattern and there will be a mixture of rota days off and weekend working.  The hours of operation are between 8.45am – 8pm Mon to Sun with shifts set a week in advance.

Further information on the role and the skills you’ll need can be found in our full job description.  Please click on the link to view our full Job Description.

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds.

We offer the following benefits for our Contact Centre Advisors:

WeCare Support Services
Theatre Tickets (Subject to Availability)
ATG+ Card membership, from three months’ service for the duration of your employment.
Staff Discounts
Pension
Free eye tests for those using display screen equipment at work
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

Please note that the vacancy may be closed early if significant interest is received.