Ticketing and Data Coordinator

Ticketing and Data Coordinator 

The Royal New Zealand Ballet

• Join a leading, national arts organisation
• Supportive, dynamic environment with opportunity to learn & grow
• A genuine opportunity to influence our organisation with your ideas

Unique chance to join our fast-paced marketing team and make a genuine impact on Aotearoa New Zealand’s cultural community.

The Royal New Zealand Ballet is a company of dynamic dancers from diverse backgrounds and presents a repertoire of classic and contemporary works across Aotearoa New Zealand and internationally.

We’re on the search for a full time Ticketing and Data Coordinator, based in our central Wellington office, reporting into our Manager – Marketing and Audience Engagement. This is a newly created role.

The Ticketing and Data Coordinator contributes to the efficient, accurate, and customer-focused delivery of ticketing operations. This role supports the end-to-end ticketing process, including system builds, sales reporting, data analysis and customer support.  It also plays a key role in maintaining the accuracy and integrity of ticketing and CRM data through ongoing database administration, data hygiene, and reporting.

Key Responsibilities

• Build events and pricing structures in the Tessitura ticketing database in collaboration with the artistic and marketing teams, for tickets sold directly to season pass holders, donors, sponsors and groups.

• Support the Ticketing Lead with ticket holds, offers, comp allocations, and school and group bookings.

• Assist with day-to-day ticket bookings as needed, while ensuring a high-quality of front-line customer service by phone, email, and in person.

• Maintain excellent relationships with venue and agency partners.

• Prepare and import third-party ticketing data into Tessitura following each production, ensuring a high level of data accuracy and hygiene through cleansing and formatting processes.

• Monitor and report on ticket sales, trends, and customer behaviour.

• Manage ticketing-related content on the RNZB website, including booking details and subscription information for all centres.

• Conduct audience research and analysis to inform earned and raised income objectives.

• Support accessibility initiatives and ensure service aligns with policies.

• Collaborate with marketing on ticket-related promotions and customer journey improvements.

About you

• Minimum 3 years’ experience in a customer service environment

• Knowledge of ticketing systems and CRM platforms (Tessitura experience preferred)

• Strong analytic capabilities (advanced excel, SQL experience preferred)

• Excellent communication and problem-solving skills

• High attention to detail and commitment to data accuracy

• Experience supporting accessibility and customer service best practices

What we offer

• Ticket perks to our performances

• Flexible working environment

• Discounted gym membership

• Investment in your personal career development and training

• Being part of a globally recognised arts organisation, making a significant impact on Aotearoa New Zealand’s cultural community.

• Occasional opportunity to travel within New Zealand

Come and join us: To find out more and apply, please visit rnzb.org.nz/careers.

Applications close 2 May 2025

Applications will be reviewed as they are received, and the role may be filled before the closing date.

Contract Length: Permanent, full-time