Ticketing Operations Executive

About SeatPlan

Join SeatPlan.com, a trailblazing platform that combines theatre audience seat view photos with a world-class ticket booking engine. With 14 years in London and now expanding to the USA, our mission is to disrupt live event ticketing globally, crafting a community that love helpful theatre tools and information as much as we do. We’re a tight-knit team with a passion for innovation and the heart and story of theatre, boasting a 4.7 Trustpilot rating, a loyal customer base and our own proprietary tools and technology.

Our team work remotely catching up regularly to keep us aligned (and to talk about the latest theatre news!). Every month we meet in London to spend some time together and do something fun. We’re a small but mighty and hugely collaborative team that values creativity and innovation. All voices are heard at SeatPlan and that gives everyone the chance to make a big impact.

About The Job

We’re looking for a detail-oriented and collaborative Ticketing Operations Executive to join our team and ensure smooth operations of our unique ticketing site.

You will ensure that our interactive seating plans are accurate and that photos displayed are high quality.

SeatPlan integrates with multiple ticketing suppliers to display the best availability and offers. You will monitor supplier performance to ensure that our users get the best prices, deals and service.

Your efforts will directly impact customer experience, revenue and partner satisfaction.

If you thrive in a results-oriented, cross-functional setting and are passionate about live entertainment and behind-the-scenes operations, we’d love to hear from you!

Candidates must be based in the greater London area. While we only meet formally once a month there are numerous opportunities to attend shows and enjoy live theatre on behalf of the company.

Responsibilities

• Ticketing Set Up – ensure timely event on sales.
• Perfect Seating Plans – setup and maintain accurate and pixel perfect seating plans.
• High Quality User Photos – maintain high quality standards of user submitted photos and reviews by approving / rejecting submissions as we drive toward our mission of a view from every seat.
• Partner Point of Contact – work with suppliers, venues and productions who wish to work with SeatPlan, particularly those that publish their photos on SeatPlan.
• Exceptional Customer Success – provide fast and efficient support to our customers and users.
• Reporting – provide accurate and insightful reporting of supplier, venue and production performance.

• Experience working on ticketed live events, preferably in a Box Office or ticketing operations role.
• Experience setting up venue seating plans and desire to create the best possible plans that provide the best user experience.
• A strong understanding of the theatre event lifecycle and how to drive successful sales outcomes through ticketing.
• Excellent attention to detail, with the ability to work independently and meet deadlines.
• Strong organisational skills and the ability to pivot in a fast-changing environment.
• Clear and confident communication skills for cross-functional and partner collaboration.
• Excellent interpersonal abilities.
• Passion for and experience in the theatre or live events/ticketing industry.

We offer the chance to work for a truly innovative, growing, privately funded and profitable company. We retain an entrepreneurial outlook and are looking to scale up our business with key personnel who will help drive growth. This is a truly exciting opportunity for the right candidate.

• Salary – £25-30k (depending on experience) + 10% performance bonus.
• Theatre Tickets – Free tickets to feed your passion for theatre.
• Pension – Up to 5% of salary contribution.
• Impact – Play a big part in our small machine. See the impact of your work and how it helps the company grow, feel the warm glow of appreciation from the thousands of theatregoers that we help each day. Contribute ideas to areas of the business that do not necessarily fall within your job specification.
• Personal Development – Exposure to different parts of the business are part and parcel of working in a company like . We have a transparent structure, and all members of the team have visibility of company performance.
• Autonomy – We don’t have a heavy management structure and expect members of the team to work independently or as a team as required.
• Work From Home – this is a remote role with once monthly team days in London where we always do something as a team, alternating between lunch or after work events.