Job Function

Commercial & Operations

Location

Los Angeles, USA

Reports to

Head of Event Delivery/ Global Head of Account

Purpose

We are looking for an experienced and seasoned Account Manager and/or Events Delivery Manager with previous experience in Events, ticketing, Sports, Music and/or cashless Rfid to help our Head of Sales build our new Los Angeles team.  The successful candidate must be a self-starter, have a proven account and/or events delivery management track record and able to work independently, ensuring clients get the most out of their cashless experience with tappit.

Key Responsibilities

  • Participate and influence initial discussions between the Client and the Sales team
  • Provide the Client with best practise advice around:
  • End User ┬ácommunications
  • Event onsite marketing
  • Customer journey process, from entry to cashing out
  • Outlet management to maximise cashless revenues
  • Staff training
  • Supervise and assist client staff onsite
  • Produce and present an analytical reporting view of the following:
  • Transaction history
  • Customer spend behaviour
  • Conclusive return on investment
  • Any lessons learned
  • Build strong relationships and connections to ensure that our services are engaged for subsequent opportunities
  • Hold regular account review meetings with each Client in accordance with contact SLAs
  • Manage the regional delivery team including Event Delivery Coordinators
  • Set up the event in conjunction with the technical team, reporting and escalating any product-related issues
  • Track and maintain inventory including the readers and chips in the territory

Essential Skills & Experience

  • Strong people skills – interpersonal skills; emotional intelligence to work with a diverse group of colleagues; collaborative style; commitment to team work and development of good working relationships with employees and customers
  • The ability to act as a company spokesperson, communicate with, influence and engage customers through presentations and face-to-face meetings
  • Excellent written and verbal communication skills
  • Strong organisational skills with the ability to deliver to tight deadlines
  • Problem Solving
  • Strategic Planning
  • In-depth knowledge of project management tools and techniques – methodologies such as Kanban, PRINCE2, Scrum etc well regarded
  • Ability to gather data and produce analytical reports
  • Ability to train unqualified users on simple business processes and technology
  • Experience within a cashless, rfid, events or ticketing environment with relevant industry knowledge is essential