Account Manager, tappit, California
Job Function
Commercial & Operations
Location
Los Angeles, USA
Reports to
Head of Event Delivery/ Global Head of Account
Purpose
We are looking for an experienced and seasoned Account Manager and/or Events Delivery Manager with previous experience in Events, ticketing, Sports, Music and/or cashless Rfid to help our Head of Sales build our new Los Angeles team. The successful candidate must be a self-starter, have a proven account and/or events delivery management track record and able to work independently, ensuring clients get the most out of their cashless experience with tappit.
Key Responsibilities
- Participate and influence initial discussions between the Client and the Sales team
- Provide the Client with best practise advice around:
- End User communications
- Event onsite marketing
- Customer journey process, from entry to cashing out
- Outlet management to maximise cashless revenues
- Staff training
- Supervise and assist client staff onsite
- Produce and present an analytical reporting view of the following:
- Transaction history
- Customer spend behaviour
- Conclusive return on investment
- Any lessons learned
- Build strong relationships and connections to ensure that our services are engaged for subsequent opportunities
- Hold regular account review meetings with each Client in accordance with contact SLAs
- Manage the regional delivery team including Event Delivery Coordinators
- Set up the event in conjunction with the technical team, reporting and escalating any product-related issues
- Track and maintain inventory including the readers and chips in the territory
Essential Skills & Experience
- Strong people skills – interpersonal skills; emotional intelligence to work with a diverse group of colleagues; collaborative style; commitment to team work and development of good working relationships with employees and customers
- The ability to act as a company spokesperson, communicate with, influence and engage customers through presentations and face-to-face meetings
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to deliver to tight deadlines
- Problem Solving
- Strategic Planning
- In-depth knowledge of project management tools and techniques – methodologies such as Kanban, PRINCE2, Scrum etc well regarded
- Ability to gather data and produce analytical reports
- Ability to train unqualified users on simple business processes and technology
- Experience within a cashless, rfid, events or ticketing environment with relevant industry knowledge is essential