Application Support Analyst | Royal Collection Trust- Buckingham Palace, Windsor Castle
Location: St. James’s Palace
circa. £23,000 per annum

37.5 hours per week, Monday to Friday

It’s supporting the systems that enable an exceptional visitor experience.

It’s feeling inspired to deliver to the very highest standards. And it’s playing a part in helping millions enjoy magnificent buildings and works of art. This is what makes working for Royal Collection Trust so different.

People from all over the world come to visit Buckingham Palace, The Royal Mews, Windsor Castle and the Palace of Holyroodhouse. Our Systems Infrastructure team plays a vital part in our daily operations, supporting our teams in delivering a seamless visitor experience and generating sales.

Joining our enthusiastic and highly professional team, you’ll be responsible for the support and maintenance of our commercial applications.

You’ll be the main point of contact for technical queries relating to our systems and associated devices. Whether it be our ticketing system, payment devices or cloud services, you’ll diagnose faults and decide how best to resolve each problem, providing an efficient and helpful service to colleagues and ensuring that our systems are fully operational at all times.

First-line support is only half the story. Whilst you help maintain our systems, you’ll be looking for new ways to improve our service delivery. Assisting the team, you’ll support the delivery of technical projects that will develop and enhance our commercial platforms.

Every day will be different, and you’ll have the opportunity to further your career in a place where developing skills is the norm.

Digitally fluent and with a passion for IT applications, you have a good working knowledge of commercial applications such as a Retail or Ticketing system, and will be looking to grow your experience in this area.

To excel you’ll be a natural problem solver, with an analytical mind and keen eye for detail to handle technical data and information. Proactive, with lots of initiative, you’ll thrive on the challenges that come your way.

Well organised with  an ability to work at pace, you’ll juggle a varied workload, effectively balancing priorities and deadlines.

Equally important are your communication skills and confidence in dealing with a range of people to build collaborative relationships, both virtually and face-to-face.

Above all, you’ll bring an enthusiasm to learn and be keen to make the most of this opportunity and passions to deliver the highest standards of customer service.

Interviews will be held w/c 31 January 2022

Vacancy Closing Date: 23/01/2022, 23:55