JOB DESCRIPTION – ARTIST & PROMOTER RELATIONS MANAGER, INTERNATIONAL

Location: London, UK

Division: Ticketmaster Music

Line Manager: Senior Director, Ticketmaster Music

Contract Terms: Permanent, 40 hours per week

THE TEAM

Ticketmaster Music is a global division focused on delivering upon the needs of artists, through the development and delivery of products and services which seek to meet their needs. We are a network of Music experts based across all Ticketmaster markets, working in close collaboration with promoters, agents, record labels, and artist managers to deliver world-class ticketing campaigns.

THE JOB

Requiring an outgoing, knowledgeable, and thoroughly organised individual, this role positions you as a key member of a team focused on super serving Ticketmaster’s artist and promoter clients on an international level.

You’ll take on day to day contact for a variety of international promoters, agents, record labels and artist managers, proactively ensuring that their needs are met and that their priorities are communicated back to the business in order to inform the development of future products and services. You’ll co-ordinate international tour onsales and serve as a key point of contact for local Ticketmaster operations as they put events on sale, as well as supporting them with their own domestic activity.

WHAT YOU WILL BE DOING

  • You will be responsible for co-ordinating the operational delivery of live tours spanning multiple markets, distributing relevant information and instructions to local market teams, and ensuring consistency of approach
  • You will provide account management for key international promoter clients, working with them to develop tour proposals and briefs, providing reporting, and keeping proactive contact with individuals within client organisations to ensure their needs are being met
  • You will provide account management for international booking agencies, record labels and artist management companies, developing and maintaining relationships with individuals and working with them in conjunction with our promoter contacts to deliver upon their goals.
  • You will closely monitor tour onsales, working closely with Global Operations teams, and be prepared to troubleshoot problems, escalating where required and providing regular insights and updates to clients
  • You will regularly assess the product and business requirements of the clients you work with and feed them back to the business, devising and implementing regular reporting on your progress.
  • You will be able to confidently support and collaborate with local market teams, helping them to drive successful campaigns in their own territories
  • You will be instrumental in the rollout of new products and services, and will be required to drive adoption as they are launched in new markets
  • You will use your network of client contacts to proactively seek and identify opportunities for new business which will bring benefits to Ticketmaster
  • You will be required to produce reporting against agreed KPIs to track the success of the division.
  • You will collaborate closely with colleagues in the Ticketmaster Music division based in North America as we seek to unify our approach on a global level, sharing information related to clients, tours, and products
  • You’ll also collaborate with both the Marketing function in Ticketmaster Music and our network of locally based marketers to execute international campaigns and initiatives such as Ticketmaster New Music.
  • You’ll be required to travel to international markets, to attend live events, conferences, showcases, and festivals and undertake regular inter-office and client/venue site visits to develop and maintain your network of industry contacts
  • You’ll be required to work with a variety of ticketing systems and products and speak authoritatively to their capabilities.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • Proven commercial experience of the Ticketing Industry – you should be familiar with the ticketing market landscape in Europe and Australasia and be able to confidently address their nuances with clients.
  • You’ll need an established profile in the network of managers, agents and promoters working in the industry, and possess a high degree of credibility and influence internally and externally.
  • I.T. literate – Windows Office Suite (Word, Excel and Outlook)
  • Ticketmaster systems experience preferable

YOU (BEHAVIOURAL SKILLS)

The following attributes determine how the role will be carried out and are required to be a success:

  • A highly motivated and conscientious individual, with a pro-active approach including flexibility to hours of work.
  • Excellent communication (written and verbal), inter-personal and customer care skills
  • Confident in dealing with clients and/or the general public face to face
  • Ability to use self-initiative as well as work within a team
  • Excellent time management skills
  • A calm, patient and professional manner
  • Good organisational skills, with a high level of attention to detail

TICKETMASTER VALUES

  • Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
  • Teamwork – – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
  • Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
  • Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.