Assistant Director, Ticket Operations

  • Location - Tucson, United States
  • Job type - Full Time
  • Salary - N/A
University of Arizona Published 1 year ago

The University of Arizona seeks an Assistant Director, Ticket Operations. This position will report directly to the Director of Ticket Operations.

The University’s strength in undergraduate education and scientific research is paralleled by its excellence on the playing fields, courts, and other venues of its 22-sport Intercollegiate Athletic Program. The Arizona Wildcats compete in the tradition-rich Pacific-12 Conference, “The Conference of Champions.” For a more comprehensive view of what makes working in our department unique, please visit the websites at:

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities:

  • Plan, organize, administer, and implement ticketing operations for assigned sport teams. Acts as liaison with coaches, director of operations, student-athletes, Event Management, Facilities, and Marketing for each sport, as necessary.
  • Responds to customer inquiries and problems via email, window, day of game, or phone. Provide support in all operational aspects for post season games both at home and away.
  • Responsible for the set-up of auxiliary box offices. Works with Event Management to ensure security needs are met for the event.  Manages player guest admissions, media pass list, recruit admissions, will call admissions, and game-day ticket sales. Responds to customer service issues and ensures secure transportation of monies to and from the Athletic Ticket Office. Maintains accurate records for attendance calculations. Analyzes and implements new or revised standard operating procedures for game day ticket operations for assigned sports.
  • Oversees and supervises all ticket sales and customer service issues at ticket office windows and on site at athletic events. Ensure excellent customer service is being maintained daily by student workers via the phone, window, and email. Balances and reconciles ticket sales made at the windows and on site at events.
  • Print all tickets for assigned sports. This includes, but is not limited to, mobile, thermal tickets, as well as season tickets and parking.
  • Lead all renewal efforts/upgrade efforts for assigned sports to increase renewal rates year after year.
  • Contribute to the outbound marketing efforts which include calling current customers to retain their season tickets and selling additional single game tickets through promotions and other special events.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:

  • Demonstrated strong organizational and administrative skills.
  • Skill in developing and maintaining good working relationships.
  • Ability to problem solve and make decisions.
  • Effective written and verbal communication skills.
  • Ability to work with diverse populations.
  • Ability to work nights and weekends as necessary.
  • Ability to work and interact with staff, faculty, and student-athletes.
  • Ability to multi-task with frequent interruptions.
  • Skill in the use of personal computer/software (Excel, Word, Access, PowerPoint).
  • Knowledge of position related NCAA, Pac-12, and University of Arizona rules and regulations.

Minimum Qualifications: 

  • Bachelor’s Degree
  • Three Years of experience
  • Must be available to work a flexible schedule including nights and weekends

Preferred Qualifications: 

  • Master’s Degree
  • Experience with Paciolan or a similar Ticketing System Software

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