Assistant Head of Ticketing

Term:                                         Permanent

Department:                            Ticketing

Location:                                   St. Andrew’s Stadium

Salary:                                       Competitive​

Hours of Work:                      ​Hours are set to meet the needs of the business but are a minimum of 37.5 hours per week​

Application closing date:    ​Due to the urgency of filling this vacancy, suitable candidates will be interviewed as and when they apply and the role will be closed as soon as a suitable candidate has been sourced.

JOB DESCRIPTION​

CORE RESPONSIBILITIES

• Assisting the Head of Ticketing with the day to day running of the Ticketing department.
• Work with the Head of Ticketing to ensure the department needs are met and the supporter journey for purchasing tickets is a smooth one.
• Working closely with the clubs Consumer Sales exec to promote all consumer sales packages online.
• Work closely with the Head of Ticketing to increase revenue and attract new supporters to Birmingham City Football Club.
• Overseeing the build and implementation of all fixtures on the Ticketmaster Sports XR system.
• Work with the Head of Ticketing to improve the clubs Access Control System and ensure that the system is constantly reviewed and improved.
• Ensure the Access Control System is setup for match days.
• Provide Access Control reports to the Head of Ticketing and the Safety team.
• Ensuring all games are on sale online on the dates set.
• Manage all ticketing emails and ensure that they are replied to within the time frame required.
• Manage all stadium tours and identify areas for improvements.
• Assist the Head of Ticketing with the reconciliation of all games.
• Liaise with opposition football club on ticketing allocations, collections and duplicates for all fixtures.
• Build strong relationships with all supporter groups and assist them with their ticketing requirements.
• Work closely with the clubs DLO and improve all services that are provided to disabled supporters.
• Oversee the management of all complimentary tickets issued through the ticketing department.
• Be the first point of contact for all women fixtures and identify new ways to increase sales.
• Attend internal meetings with all departments to improve all services provided to supporters.

PERSON SPECIFICATION​

Qualifications

Essential Requirements

• Educated to degree level or qualified by relevant experience. ​

Knowledge and Skills

Essential Requirements​

• Exceptional customer service skills.
• Management and mentoring of Ticketing Advisors.
• Knowledge of ticket sales, ticketing systems such as Ticketmaster Sports XR, utilising data, appointment scheduling or cold-calling techniques is essential.
• Ability to demonstrate good problem solving and decision making skills.
• Ability to deal with clients face-to-face in a sales capacity.
• Must possess strength in time management, administrative ability, organization, and customer service skills.
• Ability to meet targets and set KPIs.
• High energy; ability to remain focused on sales goals and work independently.
• A background or knowledge of target driven sales environments, managing and mentoring Sales personnel.
• Takes full accountability for all their decisions and how they impact others.

Personal Requirements

• Role models good team behaviour.
• A hands-on approach and strong work ethic is a must.
• Must possess a genuine desire to exceed both consumer expectations and sales.
• Enthusiastic, self-motivated, flexible and proactive approach to workload.
• Ability to multi task.
• Must adhere to confidentiality and data protection procedures at all times.

Terms of Appointment ​

• 37.5 hours per week.
• 20 days annual leave (rising by 1 day per completed year of service, up to a maximum of 25 days, plus 8 statutory bank holidays).
• 6-month probation period.

Only applicants that meet the above criteria will be considered for the role. Applicants must be able to demonstrate that they are eligible to live and work in the UK.

This role is regarded as a ‘Regulated Activity’ and is therefore subject to an Enhanced DBS check, (previously a CRB check) which includes the barred list for working with children. This post is exempt from the Rehabilitation of Offenders Act 1974.

Birmingham City FC is an equal opportunities and Disability Confident employer and welcomes applications from all sectors of the Community.

Birmingham City Football Club promotes a diverse and inclusive working environment, and we welcome applications from all individuals in society. If you have any particular requirements or need us to make any adjustments to our recruitment or interview process, please mention this in your application.

We would also be grateful if you could take the time to complete our Equality, Diversity & Inclusion Recruitment Survey using the following link: https://forms.office.com/r/ymR2zBpuNf. The survey will take approximately 1 minute to complete, is completely voluntary and you can respond with “prefer not to say” to any questions that you do not feel comfortable in answering. All responses will remain anonymous and we will use the information collected to review our recruitment processes and ensure we continue to encourage a diverse and inclusive working environment.