Box Office Manager

  • Location - Sydney, Australia
  • Job type - Full Time
  • Salary - Base Salary from $85 - 90K + 11% superannuation 
University of Sydney Published 1 month ago
  • Full time continuing opportunity
  • Oversee the Seymour Centre’s Box Office, customer service and ticket sales
  • Base Salary from $85 – 90K + 11% superannuation 


About the opportunity


The Box Office Manager is responsible for the day-to-day operation of the Seymour Centre’s Box Office and leadership of a small team of casual staff. The position oversees customer service and ticket sales, and works closely with the programming, marketing, and venue teams.


Your key responsibilities will be to:


  • oversee the Seymour Centre’s Box Office operation and provide high level customer service
  • manage escalated patron inquiries and issues from Box Office staff, including declined credit cards, complaints and refund issues
  • monitor sales process ensuring a seamless end-to-end customer experience is consistently delivered
  • manage a team of part-time and casual staff, ensuring staffing levels are correct and reflect Box Office requirements
  • work with the Box Office Coordinator to prepare and lodge banking reports to the Finance Officer for each day’s trading, including resolution of any anomalies
  • induction and training of new staff in Seymour Centre and Box Office procedures
  • build and promote positive relationships with all other departments, including representing the Box Office at meetings and offering advice to ensure that optimum levels of sales and customer service are maintained.


About you


  • previous experience with ticketing software, preferably ENTA
  • has proven experience in a similar role within a large matrix organisation
  • provides high level customer service and ability to conduct operational tasks around box office management
  • exemplary leadership experience across all employment types and ensures staffing levels are correct
  • collaborates with both internal and external stakeholders to ensure optimum levels of customer service are maintained.



Sponsorship / work rights for Australia


Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.


Pre-employment checks


Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.


EEO statement


At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.


How to apply


Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.


Please ensure you submit the following through the online system:


  • A covering letter outlining your experience and why you feel you are a good fit for this role.
  • A current resume with the names of at least two professional referees
  • Please respond to the two open ended questions in the on-line form specifically in relation to working at the Seymour Centre (not just University of Sydney)


If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.


For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Kristy Fairweather, Recruitment Operations, by email to

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for
this role.


Applications Close

Sunday 19 May 2024 11:59 PM

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