Box Office Manager

• Join the prestigious MSO!
• Full-Time Permanent Opportunity
• Attractive staff benefits!

Established in 1906 the Melbourne Symphony Orchestra (MSO) is not only Australia’s oldest orchestra, but one of the country’s most forward-looking major arts institutions. It currently engages over 2.5 million people through live and recorded broadcasts and performs live to more than 300,000 people annually, in concerts ranging from performances at its home, Hamer Hall at Arts Centre Melbourne, to its annual free concerts at Melbourne’s largest outdoor venue, the Sidney Myer Music Bowl. The MSO presents innovative and engaging programs to audiences of all ages across Victoria through its Education and Community Engagement initiatives.

The MSO website: mso.com.au is a rich source of information regarding the Company, the current performance season and latest news.

About the role

An exciting opportunity is available for a Box Office Manager on our Sales team, on a full-time ongoing basis with a start date of July 2022.

As the Box Office Manager, you will play a critical role in all parts of the Box Office including customer service, outbound sales, and front of house venue liaison.

The role works closely with the Director of Marketing and Sales and Senior Manager, Sales & Customer Experience, and is accountable for ensuring the Box Office team provides premium customer service and maximum revenue generation through ticket, subscription, merchandise, and membership sales.

The role acts as an internal champion/super user for the Company’s Tessitura CRM system, and works collaboratively across all MSO departments, as well as with key external stakeholders.

The role oversees the Box Office Supervisors who, in turn, provide guidance to the Box Office team as well as ongoing support and administration of box office operations.

This is an exciting time to be joining the MSO and a fantastic opportunity for a passionate ticketing professional. Working closely within a dedicated team, this role will be well suited to someone looking to make a positive contribution to a much-loved cultural icon.

The successful applicant will possess the following:

• Demonstrated ability in the use of Tessitura
• Experience in a similar Box Office/ticketing role, with an entertainment/arts environment
• Commitment towards delivering quality customer service
• Demonstrated ability to lead, develop and motivate teams
• An ability to identify sales opportunities and customer trends
• Excellent communication skills, as well as training/presentation skills
• Proficient with Microsoft Office, with emphasis on Excel
• Demonstrated ability to work under pressure to achieve deadlines
• Ability to balance attention to detail with broader strategic priorities
• Flexibility to work outside of normal hours e.g. evenings, weekends, public holidays on occasion

Application Procedure:

If you are interested in applying for this role, please submit a current resume and cover letter to Alex Fitzgerald, People and Culture Business Partner at jointheteam@mso.com.au

A detailed Position Description can be found on our Careers Website. Any questions can be directed to Alex Fitzgerald, People and Culture Business Partner at jointheteam@mso.com.au

Applications Close: 11.59pm Sunday 12 June 2022

MSO is an Equal Opportunity Employer. MSO is committed to creating a diverse and inclusive environment. All qualified applicants will be considered for employment without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital or disability status. Aboriginal and Torres Strait Islander people are encouraged to apply.

Your privacy is important to MSO.  It is the policy of MSO to respect the confidentiality of information and privacy of individuals. Personal information provided by you as part of your application (whether oral, electronic, or written) will be collected and processed for the purpose of evaluating your application for employment.  In order to carry out this purpose, your information may be disclosed to appropriate persons in our offices.  Any information we hold will be governed by the most current version of the MSO Privacy Policy and relevant legislation.