Box Office Manager

  • Location - Leigh, Lancashire, United Kingdom
  • Job type - Full Time
  • Salary - £30,000
  • Applications closed
Leigh Sports Village Published 1 year ago
  1. PRIME OBJECTIVES OF POST
  • To manage and direct an effective box office and ticketing system for all Stadium events and to provide meaningful customer, business and financial reports and analysis.
  • To monitor performance data to ensure customer satisfaction, retention and continuous improvement.
  • To promote and develop the activities and facilities of Leigh Sports Village working in conjunction with key partners and stakeholders.
  1. SUPERVISION RECEIVED
  • Responsible to the Operations Director and to liaise closely with the both the Finance and Operations Team.
  • The post holder will be expected to organise their own workload and the achievement of agreed objectives and deadlines with a minimum of supervision.
  1. SUPERVISORY RESPONSIBILITY
  • Box Office Assistant Manager
  • Match-day casual ticket office sales staff
  1. RANGE OF DECISION MAKING
  • The post holder will be expected to deal with all issues affecting the Company with regard to box office functions and customer relations as defined within the job description.
  1. RESPONSIBILITY FOR ASSETS
  • Responsible for designated budgets.
  • Access to policy information and systems.
  • Access to personal data, confidential records and correspondence.
  • Publicity and promotional materials and resources.
  1. CONTACTS

         Internal:

  • Staff within Leigh Sports Village.

External:

  • General Public.
  • Amateur and professional sports clubs, associations and governing bodies.
  • Manchester United
  • Leigh Leopards
  • Public, private and voluntary organisations.
  • Press and media organisations.
  • Partner agencies.
  • Suppliers of products and services.
  • Other providers to Leigh Sports Village Company.
  1. RANGE OF DUTIES
  • Support the Operations director in promoting and developing the stadium and the Sports Village.
  • Develop and manage strategies for promoting and publicising the stadium and the Sports Village.
  • To assist with database management including operating and reporting of customer consultation, feedback and analysis.
  • Management of the Leigh Sports Village website ensuring its user friendly and up to date information at all times.
  • Develop and utilise all electronic media to ensure cost effective and productive communication methods.
  • Undertake market research and analysis to identify customer satisfaction, trends and activity of competitors.
  • Recording and manipulation of useful data relating to sales and customers, including historical information, which can be utilised for budgeting and decision making.
  • Management, development & operation of ticketing system and act as point of contact with ticketing system provider.
  • Manage, supervise and develop ticketing office staff and manage the compliance of the SLA
  • Maximise the use of the ticketing system for marketing and business development opportunities.
  • Identify, initiate, monitor and record events and ensure resources and results are optimised.
  • Liaise with clubs, partners and external organisations in relation to ticketing requirements, promotions and opportunities.
  • Ensure recording and daily reconciliation of ticket office sales and payment methods in accordance with financial procedures.
  • Production of the post match-day reports for both sales and financial information.
  • Supervise ticket office and monitoring of the ticketing system during events.
  • Liaise with the Safety Officer with regard to match-day operations and production of match-day accreditation passes.
  • Attend events to provide support and effective public relations.
  • Other duties as directed by the Operations Director or other Senior Managers to support the promotion and development of Leigh Sports Village.

 

To apply or to obtain a full job desciption, please send your CV along with a covering letter detailing current position held including salary/grade and explaining why you would be suitable for the position to Samantha.Bibby@leighsportsvillage.co.uk

 

 

 

 

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