Box Office Manager

  • Location - Leigh, Lancashire, United Kingdom
  • Job type - Full Time
  • Salary - £30,000
  • Applications closed
Leigh Sports Village Published 1 year ago
  • To manage and direct an effective box office and ticketing system for all Stadium events and to provide meaningful customer, business and financial reports and analysis.
  • To monitor performance data to ensure customer satisfaction, retention and continuous improvement.
  • To promote and develop the activities and facilities of Leigh Sports Village working in conjunction with key partners and stakeholders.
  • Responsible to the Operations Director and to liaise closely with the both the Finance and Operations Team.
  • The post holder will be expected to organise their own workload and the achievement of agreed objectives and deadlines with a minimum of supervision.
  • Box Office Assistant Manager
  • Match-day casual ticket office sales staff
  • The post holder will be expected to deal with all issues affecting the Company with regard to box office functions and customer relations as defined within the job description.
  • Responsible for designated budgets.
  • Access to policy information and systems.
  • Access to personal data, confidential records and correspondence.
  • Publicity and promotional materials and resources.


  • Staff within Leigh Sports Village.


  • General Public.
  • Amateur and professional sports clubs, associations and governing bodies.
  • Manchester United
  • Leigh Leopards
  • Public, private and voluntary organisations.
  • Press and media organisations.
  • Partner agencies.
  • Suppliers of products and services.
  • Other providers to Leigh Sports Village Company.
  • Support the Operations director in promoting and developing the stadium and the Sports Village.
  • Develop and manage strategies for promoting and publicising the stadium and the Sports Village.
  • To assist with database management including operating and reporting of customer consultation, feedback and analysis.
  • Management of the Leigh Sports Village website ensuring its user friendly and up to date information at all times.
  • Develop and utilise all electronic media to ensure cost effective and productive communication methods.
  • Undertake market research and analysis to identify customer satisfaction, trends and activity of competitors.
  • Recording and manipulation of useful data relating to sales and customers, including historical information, which can be utilised for budgeting and decision making.
  • Management, development & operation of ticketing system and act as point of contact with ticketing system provider.
  • Manage, supervise and develop ticketing office staff and manage the compliance of the SLA
  • Maximise the use of the ticketing system for marketing and business development opportunities.
  • Identify, initiate, monitor and record events and ensure resources and results are optimised.
  • Liaise with clubs, partners and external organisations in relation to ticketing requirements, promotions and opportunities.
  • Ensure recording and daily reconciliation of ticket office sales and payment methods in accordance with financial procedures.
  • Production of the post match-day reports for both sales and financial information.
  • Supervise ticket office and monitoring of the ticketing system during events.
  • Liaise with the Safety Officer with regard to match-day operations and production of match-day accreditation passes.
  • Attend events to provide support and effective public relations.
  • Other duties as directed by the Operations Director or other Senior Managers to support the promotion and development of Leigh Sports Village.


To apply or to obtain a full job desciption, please send your CV along with a covering letter detailing current position held including salary/grade and explaining why you would be suitable for the position to





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