The Company

Founded in 2008, Ticket Arena was created to provide consumers and gig-promoters with a better way to buy and sell tickets online. Over the years that have followed, the company developed our own online platform called Event Genius, and more recently Event Genius Pay, our cashless payment solution, increasing our market share to become a multi-award winning, online ticket agents and event technology providers in the UK. If you’re passionate about delivering live events, offering world class service and working on the latest event technology solutions, then we have the perfect role for you.

Job Purpose

Ticket Arena is seeking an ambitious, responsible and enthusiastic Client Account Executive to join our fast paced account management team in Leeds. You will have previous experience in the ticketing industry in either a client or customer service focussed position. The main focus of this role is the sales and administration of events across our client portfolio, delivering the ticket administration for live events from the onsale process through to the delivery of onsite access control.

Requirements

Main Duties

  • With support from the Head of Client Accounts, lead a portfolio of clients by on-boarding any new Ticket Arena clients while maintaining strong relationships with existing clients, offering a first-class service and executing tasks to the highest of standards
  • Carry out precise and accurate ticket administration and event building for lead and allocation only events
  • Support the wider account management team with precise data entry, event administration and reporting
  • Attend and support access control or onsite box office services across the year
  • Act as first point of contact for clients utilising the Event Genius, Entry Genius and Ticket Arena platforms
  • Introduce, guide and train clients on platform functionality to ensure best practise and the maximisation of ticket sales
  • Keep up-to-date on new functionality across all platforms and position them to new and existing clients
  • Liaise with the customer services team to provide relevant and accurate event information to resolve customer queries, contributing to the overall knowledge base of helpful, consistent information that ensures queries are dealt with in a timely manner
  • With the support of the Head of Client Accounts, attend client meetings and operational briefings to gather knowledge and feedback about potential or contracted events
  • Liaise with the operations team to request access control and box office equipment for the delivery of onsite services

Requirements

  • Proven experience within the ticketing and events industry
  • While full training is given, experience of other ticketing platforms is ideal
  • Enthusiastic and confident with proven experience of delivering excellent customer service
  • Strong interpersonal qualities, with internal stakeholders, clients and customers
  • A can-do attitude to both routine and ad-hoc workloads
  • Excellent written and verbal communication skills
  • Experience of delivering excellent client / customer service
  • Excellent with MS Excel and other MS Office software
  • A flexible approach to working hours which will include evenings and weekends, onsite at events and supporting customer service out of hours on a rota’d basis

Personal Characteristic and Attributes

  • Excellent attention to detail and highly organised, often working to tight deadlines
  • Technically savvy
  • Strong client-facing and relationship skills, approachable and friendly
  • Strong problem-solving abilities and critical thinking skills
  • Good numeracy and analytical skills
  • A highly motivated and conscientious individual
  • A pro-active nature to include a flexible approach to hours of work and location of duties
  • Excellent time management skills