Eventim UK, part of CTS Eventim AG & Co. KgaA is Europe’s market leader in the entertainment ticketing industry. Operating in 23 countries including the UK, over 180,000 events and 250 million tickets are sold each year by Eventim.

Position: Client Account Manager

Key responsibilities 

  • Acquire an in-depth knowledge of Eventim’s technology to provide support for Eventim’s clients
  • Act as first line of support for the clients, ensuring queries and issues are resolved in a timely manner
  • Build and maintain live entertainment events on to the Eventim ticketing system
  • Build excellent relationships with clients
  • Manage onsite box offices, on an ad-hoc basis, at a range of live entertainment events on behalf Eventim’s clients
  • Some out of hours on-call and weekend work will be required

Our expectations

Essentials 

  • Experience within the ticketing industry is essential for this role
  • Excellent client service skills (written and verbal communication)
  • Ability to quickly become adept at using new technology
  • Able to travel to client sites or Headquarters in Germany / as required by the business
  • A good understanding of IT would be advantageous, but not essential

What we offer

  • Sociable office – we like going to the pub on Fridays, screening big sporting events (e.g. World Cup) and going out for team lunches
  • Close-knit team
  • Casual dress code
  • We love music – we like to play music in the office and regularly create shared playlists to hear everyone’s eclectic music tastes
  • Season ticket loan
  • Cycle to work scheme

Location: London, West End

Working hours: Monday to Friday 9-6 with additional on-call hours – occasional evenings and weekends